FAQ

pricing and ordering

Do you offer custom size prints? Yes. Please email art@pamelanielsen.com with the art image of your choice, size and print type —metal or plexi. Metal prints come in gloss and matte. Metallic prints fused between plexi come in gloss. I love to drop my images into odd sizes and see how they transform. I will send you a jpg for approval with pricing.

 

Can I commission Pamela? size prints? originals? Yes! If you would like to commission an original, or have special projects in mind using my deZigns, please contact me at art@pamelanielsen.com to begin the process.

 

Will I receive a Certificate of Authenticity with my LE print? Each limited-edition print is signed and numbered by me and comes with a Certificate of Authenticity.  Some pieces may be digitally signed with my approval and that will be included on the Certificate. Certificates will be mailed separately.

 

How long will my order take? Prints arrive in approximately 3 weeks. Or sooner! All my prints are manufactured in the USA by the highest quality standards. Originals available for sale will ship in approximately 1 week. Delivery time for commissioned originals will depend on the collaborative process between you and me.

 

How do I pay for commissions and special projects? I accept checks, Visa and MasterCard, Venmo. For special projects and large orders, I prefer checks and money orders made out to Pamela Nielsen. We can discuss during collaboration.

 

Will I be taxed? Only orders sold in the state of Utah will be taxed 6.85%.

 

shipping & care of artwork

 

How will my artwork be packed? My artwork is shipped all over the world. The pieces of art are packed extremely well in either wood or cardboard crates with extensive packing materials to protect the piece. Shipping fees are included in your online order. Shipping will be addressed for commissioned art and special projects on individual case basis.

 

Anything I need to know once I open the package? Open very carefully, remove the packaging materials, and take your art piece out with care. Inspect for any damage.

 

How do I clean my art print and/or original? My METAL prints can be cleaned with a soft microfiber cloth using either Isopropyl Alcohol or Sprayway Ammonia Free Glass Cleaner (found at Costco). My PLEXI prints can be cleaned with a soft microfiber cloth using either Novus #1, or Brillianze; Sprayway Ammonia free Glass Cleaner (found at Costco.) My ORIGINALS can be wiped with a soft microfiber cloth.   

 

Will I receive an email confirmation when the artwork ships? I will forward you the tracking information, so you can see ETA and track it. I use a few different carriers depending on weight, size and destination. If you have any questions, please email art@pamelanielsen.com. returns

 

What is your return policy? Because my prints are custom made to order, they are final sale and non-returnable. The same applies to my originals. My art is packed with the utmost care, however, if the art piece is damaged during shipping, please contact art@pamelanielsen.com within 24 hours of receipt. At that time, I will determine what action to take.  

 

product info

Can I get a proof before the final print? Yes. I'm happy to send proofs when requested. The proof will include the full image plus a section of the image at the size to be printed. The cost is $50. This gives piece of mind to both you and me before final print. Please email me requesting the sample with image, size and type of print. I will send you an email with payment option.

 

copyright and usage -

My art piece you purchase is for your personal use only. Upon purchase, no reproduction rights are being granted to reproduce these deZigns in any way. No one may use, copy, modify, distribute, sell, assign, exchange, license or sublicense in any mediums, forms and formats, in any number, and at any time, and in any way. All deZigns on this website are Copyright Pamela Nielsen, Pamela Productions, LLC, 2003-2018.

 

licensing -

Most of my deZigns are available for licensing. I would also love the opportunity to collaborate and create a deZign exclusive for your product.  Several of my deZigns are licensed with Rosenstiel's, www.felixr.com, for use as prints in the Wall Decor Market.  My work translates very well to a wide variety of formats in the industry — carpet, wallcovering, fabric, etc.  Please contact me directly for further info. We can create together.

 

Discounts  -

Interior designers, architects, and multiple orders will be accommodated discounts on a case by case basis. Please contact art@pamelanielsen.com. If you have any further questions, please feel free to email me at art@pamelanielsen.com. Thank you for loving my work and wanting a "PAMELA" to grace your space.